CathexisVision

Question

What features are included in the trial software?

Answer

CathexisVision trial software includes 2 IP camera licenses, 2 days recording for 2 cameras, and standard CathexisVision Basic Analytics.  Alternatively email support and request demo licenses for a longer period should a proof of concept be required.

support@cat.co.za

 


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Question

What is the difference between a site, server and client?

Answer

Site- A geographical location that may be served by multiple VMS units.

Server- Refers to unit on which the CathexisVision Server software is running, and encompasses all CathexisVision Server software processes such as recording, archiving, databasing, video analytics, etc.

Client- Any CathexisVision platform which can connect to and view the server. This includes CathexisVision desktop Client, CathexisVision mobile client (CatMobile), and CathexisVision web        interface client.

 

 


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Question

What package options does CathexisVision offer?

Answer

CathexisVision is divided into 4 base packages, from a single server package to a multi-server environment. The 4 packages available are:

  • The Lite single serer package
  • The core single server product
  • The professional medium to large site
  • The premium WAN/large site.

These packages are described in detail in the link below.

https://cathexisvideo.com/download/cathexisvision-2018-package-comparison/

 


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Question

What is the maximum number of camera licenses that I can purchase for each CathexisVision base package?

Answer

CathexisVision Lite includes bundled camera licenses (4/8/12/16/48).

For CathexisVision Core, Professional & Premium,  a customer can purchase camera licenses as per the site requirements and base package maximum IP cameras per site.

https://cathexisvideo.com/download/cathexisvision-2018-package-comparison/


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Question

What structure does the CathexisVision software follow?

Answer

CathexisVision runs as a Windows and Linux service, and the software consists of several underlying services:

  • CathexisVision Server Service controls all underlying services.
  • CathexisVision Client (connects to 1 or more servers)
  • Service Manager

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Question

How do I know what version of CathexisVision is installed on this server?

Answer

On the server where CathexisVision is installed, the user can click on “HELP” and then “ABOUT” to get the information on the version of CathexisVision, the license identification number, the current build identification number, as well as the architecture installed.

 


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Question

How will I know the number of cameras I can install on one server and which licenses should be used on my site?

Answer

The 2 most important factors when calculating number of cameras per server are the total recording and video streaming BITRATE, and if you need to display the video on the server, then the required display RESOLUTION and expected FRAMERATE is also important to determine the server’s required CPU decoding load.

The number of cameras per site will determine the CathexisVision edition. Lite and Core (48 cameras), Professional (150 cameras), and Premium unlimited cameras.

You can also caluclate how many cameras you require by using the Cathexis Design Tool.

https://downloads.cathexisvideo.com/support/design-tools/

Design Tool Tutorial Videos


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Question

What are the benefits of the CathexisVision Premium package, and when should I use it?

Answer

You need to use Premium when:

  • There are more than 150 cameras per site (multiple servers make up a site)
  • There is a requirement for more than 10 client connections.
  • When Premium features like failover and videowall servers are part of the project specifications. These included features need to be purchased for other packages.

NOTE: Please see base package ‘comparison chart’ to see feature differences.

 https://cathexisvideo.com/download/cathexisvision-2018-package-comparison/

 

 


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Question

Is the CathexisVision software backwards compatible?

Answer

Yes, you can use a client connection with later software to access older sites and servers.

Some newly added features will not be accessible or configurable from the later client software.
Please discuss this with the support team if you plan to run a mixed environment or access remote sites from a control room environment, where clients are loaded with the latest version. Some functional (archiving, reviewing) limitations could be imposed by older releases of server software.

You can email support@cat.co.za.

 


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Question

I am using Microsoft Active Directory. Can I import my users into CathexisVision?

Answer

This is possible with CathexisVision 2015 and later.  Access rights are assigned to AD users using the CathexisVision security levels, and is not defined by the domain security levels.


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Question

Will CathexisVision allow me to have multiple base packages?

Answer

No. The license policy for the site is defined by the first server (MASTER) making up the site. In 2018 only one base license is required for the site. The site master will not be able to utilize IP licenses lower than the current site edition, so a site master with a professional base license will be able to utilize Professional and Premium IP camera licenses, but a premium Site will not be able to use Core and Professional IP licenses.


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Question

Which operating systems are supported by CathexisVision?

Answer

  • Windows 32 or 64-bit
     (Server 2008 R2 SP1, 2012, 2012RC2, 2016)
     (Windows 7 SP1, Windows 8.1, Windows 10)
  • Fedora 16
  • Ubuntu 12.04
  • Ubuntu 16.04

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Question

Am I able to install CathexisVision on a 64-bit operating system?

Answer

We recommend using CathexisVision 64-bit software when deploying new server or client units.

CathexisVision 32-bit software is still available to upgrade existing 32-bit CathexisVision installations.


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Question

How can I connect to CathexisVision using my mobile device?

Answer

CatMobile is available from the Play and App store for both Android and IOS devices.


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Question

What license is required to use an input or output connected on a camera?

Answer

Besides one IP license for the camera, no additional license is required for camera inputs and outputs.


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Question

How many monitors can I add to CathexisVision per workstation?

Answer

Up to 6 monitors.


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Question

What is the minimum graphics card (VGA) requirements to be used on any workstation?

Answer

Most VGA cards will work, however graphics cards with minimum 512MB RAM, PCI-e are recommended


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Question

What PORT numbers does CathexisVision use?

Answer

  • TCP ports 30010 to 30100 – CathexisVision Software.
  • TCP Port 80 – CathexisVision Mobile App

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Question

When I purchase CathexisVision, what updates are available to me?

Answer

You will have the option to update for the year of purchase as they are released with support for a two-year duration.

These updates are available on the website for download. Remember to only apply updates that match the site version. I.e. if you are running CathexisVision 2018, only apply 2018 software updates to your site.


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Question

Will I be able to migrate CathexisVision software to the next major release?

Answer

Yes, the software can be migrated if you have IP camera licenses that are valid for the required major release. Depending on the date of purchase, CathexisVision 2018 for example could provide you with 2019 IP camera licenses.

If the IP camera licenses are older than the next available major release, then you can purchase version migration licenses for the required camera licenses.

E.g.: CathexisVision 2018 camera licenses can be upgraded to 2018.1, 2018.2, and 2018.3, but you cannot migrate to CathexisVision 2019 without adding the required camera version migration licenses (CCVM-1001).


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Question

Does Cathexis support audio and multicast?

Answer

Yes, two-way audio is currently supported as well as the ability to automatically assign multicast addresses to cameras.


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Question

Is CathexisVision ONVIF compliant ?

Answer

Yes.


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Question

Can I upgrade from one base package to another?

Answer

Yes, except for the Lite package which is not upgradeable.


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Question

Is it possible to do a configuration backup in CathexisVision?

Answer

Yes, automatic backups to a configurable location/folder is done on a daily basis and kept for 7 days.  CathexisVision Software can also manually backup and export the current configuration. You can easily restore the automatic or exported backup at any time.


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Question

What additional devices are available from Cathexis?

Answer

Cathexis Video Encoders (integrate analogue cameras into security systems by means of an Ethernet network).

Features:

  • Power Over Ethernet (POE) Class 3 device.
  • Optimized H.264 video compression algorithm to facilitate transmission of High-Quality video over low network bandwidth.
  • Built in monitoring function.
  • Supports PAL/NTSC.
  • Provides RS422/RS485 serial port (Will only sync with Video Channel 1).
  • 4x Analogue Video Inputs.
  • 4x Audio Input (Line In/MIC In) and 1x Audio Output.
  • Dual streaming.

 

Network based IO Expander (Enables comprehensive access and control of remote input/output relays over an Ethernet network).

Features:

  • The EIO3148 has 8 inputs and 4 outputs.
  • The inputs are surge protected in compliance with the IEC/EN 61000-4-5 (1kV L-L, 2kV L-PE) standards.
  • Class 4 PoE+ (15 W). It can also use a standalone power source.
  • Backwards compatible with CathexisVision 2015 and earlier, where it will function as an EIO1148.

Cathexis Keyboard (the keyboard has been designed specially to meet the needs of the Digital Surveillance systems operators).

Features:

  • Enhances PTZ Precision.
  • Supports All Functions (live/playback/export/virtual matrix, presets, etc.).
  • Triggers Events.
  • Plugs into Workstation PC running Surveillance Client.
  • Power via USB.
  • Fully integrated with DSS.
  • Responsive PTZ joystick.
  • 28 x 2-character LCD Display.
  • Fast key-selection of cameras, presets, monitors, outputs, camera tours and screen layouts.
  • 4 soft keys enable software-configurable options.
  • Keyboard LCD display writable by DSS.
  • RS-232 (DB9) or RS-422 (RJ45).
  • 3 Axis Joystick.

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Question

How will I know what analytics package I need?

Answer

CathexisVision offers three analytics suites: Analytics I, Analytics II or Analytics III. These are detailed below. Each suite comes with its own benefits, and best-use should be determined by examining the features alongside the client’s analytics requirements. For more information, consult the CathexisVision Analytics Matrix, the CathexisVision Analytics brochure, and the CathexisVision Setup Manual.

Note: Analytics are applied and licensed per camera and can be copy/pasted from one camera to another.

Analytics I

Basic Analytics

  • Simple presence in area.
  • Simple line crossing trigger.
  • Simple line counting trigger.
  • Dynamic background model.

Smart VMD

  • Eliminate Flares.
  • Track lighting changes (shadows)-only Core & Lite.

Analytics II (Includes Analytics I)

Intermediate Analytics

  • Line crossing segmented line.
  • Line crossing double line.
  • Enter/Exit area.
  • Time in area (loitering).
  • Stop in area.
  • Top down head tracker.

Analytics II (Includes Analytics I)

Intermediate Analytics

  • Speed
  • 3D top down head tracker.
  • 3D Oblique head tracker.
  • Filter & Tracker objects speed.
  • Filter & tracker objects width – height.
  • Filter & track objects direction.

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Question

How can I demonstrate the video analytics in CathexisVision?

Answer

The CathexisVision software comes shipped with an analytics simulator which  allows all available CathexisVision analytics engines to be tested on archived camera footage. 

This is very useful tool not only for trying out the CathexisVision analytics, but also useful to fine tune analytics during the installation phase.


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Question

Is it possible to add multiple servers to one site and have separate analytics on each server?

Answer

Yes, each server can have its own custom analytics or integration/s added to it.


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Question

How do I use the analytics that I have just added to my camera?

Answer

When adding analytics to a camera, the user can create a trigger (the activity recognition) for that analytics suite. This trigger can then be used in an event. A user can create an event which allows the trigger to be linked to an action. E.g. Record the camera, play a sound, control an output, send an email, etc. when the trigger takes place.


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Question

What are the different methods of licensing CathexisVision?

Answer

There are two methods of licensing the product:

  1. Offline licensing by the use of a request file sent to the cathexis sales department
  2. Online licensing by the use of a product key

Please contact Cathexis Sales for more information

sales@catafrica.co.za


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Question

In case I need to contact support for assistance, is it possible to pull software logs using the CathexisVision software?

Answer

The CathexisVision Software allows the user to download software logs by running the Sherlock process in both the CathexisVision server and client software.


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Question

I have an issue with my CathexisVision system. How do I get in touch with support?

Answer

You can email  support@cat.co.za with a detailed explanation of the issue. Please do not forget to leave us a copy of your address and also a contact number.
Once your email is received, a ticket will automatically be generated with a ticket reference number. Any follow-ups need to be done using the same ticket reference number in the subject.

You can also contact our support center for immediate help. Please refer to the website to get a correct number for your region. We have Support offices in Europe, South Africa and the Middle East.


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Question

If I have a sales query who do I contact?

Answer

You can contact sales@catafrica.co.za


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Software

Problem

How do I get the API server to start on the NetBSD DVR platform?

Solution

The API server on the unit needs to be enabled by creating this file:
/usr/dvs/ENABLEAPISERVER

From a text terminal logged in as root type the following:

#  touch /usr/dvs/ENABLEAPISERVER
#  reboot


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Problem

Which passwords do we have to use?

Solution

You use the normal passwords you would if you were connecting with our viewer.


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Problem

Which ports do we need to enable for the API connection to the DVR unit?

Solution

The API uses TCP port 30014.


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Problem

Can I use the same API version for DVR units running Software version 5042 and CathexisVision 2014?

Solution

Yes, it is backwards compatible.


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Solution

Ports required for catmobile access:

Port 80 - Connection to the WebServer for streaming/reviewing/PTZ control.
Port 33104  - I/O control introduced in software version 2016.2.

Added I/O resource monitoring and control for API and mobile platforms.
Note:
•             iOS mobile support added from CatMobile version 2.4.403.
•             Android support added from CatMobile Beta version 2.0.153.


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Problem

Is it possible to reduce the size of a database in all versions of CathexisVision?

Solution

NetBSD does not use the filesystem database engine, and the code does not allow for the database to be reduced in size.

CathexisVision 2014: Fedora and Windows use a Basic file system database, and it is possible to edit and reduce the size of the already created database.

CathexisVison 2015 and higher: The new advanced database only allows you to reduce the size if the database if it consists of multiple slices (volumes/disks).  You can delete the slices in order to reduce the overal database size.

NB* When deleting slices of a database you will be deleting recorded footage that belongs to that slice in the database


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I have a mixture of 5042, 5043a CathexisVision units in the field.

What are the limitations and impact of installing a 5043a or CathexisVision gateway to receive and handle alarms?

Problem

Solution

5043a capture stations can alarm to a CathexisVision2014 gateway. The alarm previews will not work.

CathexisVision2014 capture stations cannot alarm to a 5043a gateway.

Obviously CathexisVision2014....capture stations can alarm to a CathexisVision gateway.

5042 capture stations can alarm to a 5043a gateway.  You need an additional 5042 Base Station which  can interface with the 5043a gateway to handle the alarms.

5042 capture stations can alarm to a CathexisVision gateway but there is no way of handling the alarms.


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Solution

Useful commandline parameters for gui_res

ParametersDescription
server XXXrun as the UDP with this number (deprecated in favour of user1/2/3 in 5041e
gw_login USER PWDauto login to gateway
advanced_perfEnables the Advanced performance analytics tool
user1/2/3use alternate UDP address for running multiple instances of gui_res
forms XXXforce the number of forms
use_gw251synonym for fwd 192.168.34.251
fwd IPforward all connections via this IP
fwd2 IP1 IP2forward all connections via IP1 then IP2
small_fontuse small fonts in the gateway
no_previewsdisable the use of gateway previews
max_panel_size SIZEset the max monitor panel size to SIZE x SIZE
no_gldisable OpenGL support
statsenable html stats view from inside User Resource setup (right click on unit)
invisible_gw_accessturns off alarms etc. so that reports can be easily accessed
dont_add_local_sitedisables the auto-addition of the local site into the SQL site list
log_sql_queries LOGlogs sql queries to the log type with name LOG. 'NORM' or 'INFO' would usually make sense.
show_filesystemallow filesystem to be visible. eg. when saving/loading license rqst/packs
license_server XXXIP address of license server
gw IP_ADDRConnect base station gateway SQL with IP address
compress_sqlCompress SQL queries, very useful over slow links - must be placed before 'gw X.X.X.X'!
use_gw_ipForces the connection to the gateway to use the 'gw IP' address and not the one stored in the SQL tables
sql_sitelist IP_ADDRUse specified SQL site list
file_sitelistUse the local file site list even when connected to a gateway
live_statsAllow live stats (timings) to be shown using middle-click on camera
max_reviews xrepresents the number of cameras you wish to set as the maximum review amount. The default number of simultaneously reviewable camera in CathexisVision is 8. For the most part this is sufficient. But if you need to increase this limit you may do so by change the number as with this parameter.

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Problem

Please provide me a list of ports to be configured on my firewall/router in order to connect to my servers:

* Using my CathexisVision Client Software,
* from my Web Browser or mobile device,
* accessing the Server control centre to access logs and to stop and start servers,
* and also to remotely access the Windows/Linux NVR using 3rd party Software.

Solution

Ports required for remote connection.

The following ports are required to access your Server or Site remotely from outside the company network. This can be achieved by opening these ports or range of ports on the router/firewall.

CathexisVision Ports: (TCP 30010 to 30100)

PortProtocol        Function
30010TCPServer Management / Alarm Gateway
30011,30012TCPClient  to Server connections
30013TCPCathexisVision management
30014TCPWeb interface
30015TCPCathexisVision Client for Windows
30016TCPLicense Server port
30017TCPVGA server control TCP
30018TCPFor future use
30019TCPSoftware updates
30020TCPFor future use
30021TCPMobile interface
30022TCPFor internal use
30025TCPDirect video streaming
30026TCPDirect video streaming
30027TCPDirect video streaming
30028TCPDirect video streaming
30029TCPAuditing
30031TCPAlarms
30032TCPReview
30033TCPPerformance Monitor
30034TCPPerformance Monitor
30035TCPTimeline
30051TCPIncident database system
30060TCPcatVGA monitor 1 control
30061TCPcatVGA monitor 2 control
30062TCPcatVGA monitor 3 control
30063TCPcatVGA monitor 4 control
30064TCPcatVGA monitor 5 control
30065TCPcatVGA monitor 6 control
30070TCPcatObserver
30071TCPOverlays
30079TCPUpgrade (Linux)
30080,30081TCPAlgorithm configuration
30082TCPUnit Configuration
30083TCPNetwork camera configuration
30084TCPIntegration
30085TCPLogic
30086TCPTCP Analytics
30087, 30089, 30090, 30091, 30092TCPObject Counting
30093TCPAudio
30094, 30095TCPGateway, Postgress
30096, 30097, 30098TCPFailover
30099TCPConfig
30100TCPLPR

CatMobile Access: (Web browser, Android, IOS)

Port           ProtocolFunction
80TCPHTML Access
33104TCPCatMobile I/O Control

Maintenance ports: (Web Browser Access)

Port      Protocol Function
33101TCPControl Centre browser access

Example: http://192.168.1.1:33101

Control Room Alarm Gateway:

PortProtocol        Function
30010TCPAlarm Gateway receival of Event/Technical Alarms

 

Server/Client Access using 3rd Party Software:

Port            Protocol      Function
NANATeamViewer Access (Windows and Linux Server/Client)
3389TCPRemote Desktop Access (Windows Server/Client)
22TCP SSH/ SFTP (Linux Server)

 


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You can access the CathexisVision servers or site remotely using our free CathexisVision Client software.

Alternatively you can also access the CathexisVision Servers via http using your web browser, and we also provide a free mobile app available from Playstore (Android devices), and iStore (IOS devices).


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In CathexisVision, the administrator level is the highest level and has default access to all facets of the software. Besides the administrator, CathexisVision has up to 30 user levels. The administrator will assign users to one of these user levels.  User level capabilities are not automatically configured by the software; CathexisVision allows administrators to customise the capabilities of each user level depending on the specific requirements of the site in question. Each user level can be configured for a variety of different abilities and access rights within the software. Some of these include:

  • Live viewing
  • Review
  • IO access
  • Listen to audio
  • Hide privacy zones
  • Reset Camera Tampers
  • Videowall Control/Access
  • Export Video
  • Define the video export profile (Define Watermark, password protection, re-export ability, etc)
  • PTZ Control
  • Access PTZ Menu  (Analogue PTZ cameras)
  • Set PTZ Presets
  • Control PTZ tours
  • LPR Control (Add and delete license plates, edit license plate groups, Edit license plates)
  • Access Camera Layouts
  • Access camera Sequence
  • Access Layout Salvos

Note:

  1. Although all levels are completely customisable, CathexisVision does assume an ascending hierarchy for user levels (i.e., an administrator is higher in site authority than level 30, and level 30 is higher than level 1). This is important in instances like PTZ-control, where CathexisVision will prioritise the higher user level if two or more users attempt to control the camera.
  2. Only administrators may access the site, server and camera configuration setup.

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You apply them to any Server that is actively running on the site. Not on the Fail over unit!


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Yes, all the fail over server licenses can reside on the site master recorder.


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Problem

How does camera fail over licenses gets distributed over 3 NVR units if I purchase 3 x Server fail over licenses, and 120 x fail over camera licenses?

Solution

It  will give you equal camera fail over licenses on each server.

So this would be the Camera fail over license divided by the Server fail over licenses.

So you have 40 camera fail over licenses per NVR unit.

Note: Even if you only configured two fail over servers on the site the camera fail over values are calculated based on the number of server fail over licenses.

If any NVR has more than 40 cameras configured, it would not get failed over. The user would have a warning indicating this.


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Yes you do. You are not paying for the camera license here. You are paying for the ability to fail over any encoder.


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Yes you can.

You first need to enable site user management in the User management setup.

You can now enable access to this feature for the relevant user/s.

See attached:

"Enable own password change.PNG"

 

 
 

Once logged in you can now change your password. See attached: "Change own password.PNG"

 

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Problem

Has anything been looked into to improve the disk burning process in Ubuntu please?

The default application (Brasero) is full of bugs and won’t allow multi-session writing, despite that option being enabled.

We have to try and find a way to retain the functionality users have become familiar with and we are some way off that with Ubuntu at this stage, both 12.04 and 14.04 seem to have the same issue.

Take a look at the Ubuntu app ‘K3b’ (apt-get install k3b).

It is a media writing app which has more capabilities than the default Brasero app.

Solution

We've allowed the configuration of the app used and the command line passed to that app. If you edit the file:

/usr/nvr/client_settings/archivesetup.ini

You'll find find a line containing:

burn_cmd_line "brasero -d $PATH"

The command: brasero -d $PATH gets run when the user is prompted to burn and the token $PATH is replaced in software by the path of the archive data to burn. All you need to do is fill in the command line appropriate for the authoring app you've chosen and use the token $PATH where your app takes the path to burn on the command line.


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Problem

I would like to automatically log in with a specific username on a Windows NVR. How can this be done?

Solution

If a user needs the CathexisVision software to automatically log in with a specific username on a Windows NVR, then the following steps should be followed:

Ensure that the CathexisVision software runs at start-up.

Create a new text file called “autologin.txt” in the …\CathexisVision install folder\settings\ folder.

Add the user credential for the the user in the "autologin.txt" file:

username

password

Remember to set up the auto login with a restricted user account.


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Problem

If a server or site has say 65 cameras and 2014 software, if only 64 CCVM migration licenses are applied, will this prevent the software being upgraded?

It doesn’t make it clear in the License document what happens if you don’t apply the required number of migration lics.

Solution

The software can be upgraded  to 2015 but the installer gives you a general warning:

"You may require camera version-migration licenses to run this version. Continuing could result in unlicensed cameras until the additional licenses are applied"

After the update 64 cameras will work on the site.


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Problem

What are CathexisVision Command line parameters?

Solution

Useful commandline parameters for gui_res
 
ParametersDescription
server XXXrun as the UDP with this number (deprecated in favour of user1/2/3 in 5041e
gw_login USER PWDauto login to gateway
advanced_perfEnables the Advanced performance analytics tool
user1/2/3use alternate UDP address for running multiple instances of gui_res
forms XXXforce the number of forms
use_gw251synonym for fwd 192.168.34.251
fwd IPforward all connections via this IP
fwd2 IP1 IP2forward all connections via IP1 then IP2
small_fontuse small fonts in the gateway
no_previewsdisable the use of gateway previews
max_panel_size SIZEset the max monitor panel size to SIZE x SIZE
no_gldisable OpenGL support
statsenable html stats view from inside User Resource setup (right click on unit)
invisible_gw_accessturns off alarms etc. so that reports can be easily accessed
dont_add_local_sitedisables the auto-addition of the local site into the SQL site list
log_sql_queries LOGlogs sql queries to the log type with name LOG. 'NORM' or 'INFO' would usually make sense.
show_filesystemallow filesystem to be visible. eg. when saving/loading license rqst/packs
license_server XXXIP address of license server
gw IP_ADDRConnect base station gateway SQL with IP address
compress_sqlCompress SQL queries, very useful over slow links - must be placed before 'gw X.X.X.X'!
use_gw_ipForces the connection to the gateway to use the 'gw IP' address and not the one stored in the SQL tables
sql_sitelist IP_ADDRUse specified SQL site list
file_sitelistUse the local file site list even when connected to a gateway
live_statsAllow live stats (timings) to be shown using middle-click on camera
max_reviews xrepresents the number of cameras you wish to set as the maximum review amount. The default number of simultaneously reviewable camera in CathexisVision is 8. For the most part this is sufficient. But if you need to increase this limit you may do so by change the number as with this parameter.

 


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Problem

Do I need camera fail over licenses for Cathexis SAM encoders?

Solution

Yes you do. You are not paying for the camera license here. You are paying for the ability to fail over any encoder.


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Problem

I removed my fail-over Server and tried to re-add it back to my site.

I got an error message saying it is already attached to the site.

Solution

Go to the failover server and navigate to:

c:\program files (x86)\Cathexis Server\failover\data\control\

Remove the file called "config.xml".

Reboot the server

The hotspares for a site are identified by their IP address. To change the IP address of a hotspare they should remove it as a hotspare from the site, change the IP, and then re-add it using the new IP.

There are quite clear messages when you remove a hotspare from the site that the hotspare should be connected, so it can clean itself up (remove the configuration). If it is removed from a site without being connected you end up with the problem listed in this FAQ.
 

 


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Problem

I have two sites, Site A and B, both residing on my company network. I would like to reach both of these sites externally or from the internet.

I have configured the internet router to forward inbound traffic (TCP port 30011) to Site Master A.

I would like to know why I am only able to reach Site A, even though I have selected to use the Capture Station Gateway option in the Enterprise manager

Solution

Netstep by default only allows for routing to units within the same site.

You need to go configure netstep by renaming the /usr/nvr/netstep.ini.example file to /usr/nvr/netstep.ini, in order for the routing to be allowed to others sites.


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Problem

What are the Remote Access Options for CathexisVision VMS?

Solution

Unfortunately most video surveillance systems are firewalled and blocked from direct access to

the public Internet.

There are 5 Remote Access Options for Video Surveillance

1.) Port forwarding

2.) Universal Plug and Play (UPnP)

3.) Dynamic DNS

4.) Virtual Private Networks (VPNs)

5.) Cloud / 'Phone Home' (e.g., Axis AVHS, Dropcam)

Port forwarding (Option 1) assumes the use of a static public IP address, but you can always make use of Dynamic DNS (option 3) to get around this.

You can also make use of your own VPN connection (option 4) in order to to connect to your recoder.

We do not support the following:

Option 2: Universal Plug And Play

Universal Plug and Play (UPnP) is a set of protocols which automate device

discovery and configuration on a local network. One of the aims of UPnP is

eliminating manual port forwarding (above), allowing a UPnP device to

automatically create port mappings in a router without any intervention from the

user.

However, in practice, UPnP is unreliable in many cases. In many business

networks, large and small, UPnP functions are turned off, requiring manual port

forwarding. In consumer use, port mappings may not function properly, may be

added more than once, may conflict with other devices, or may simply not be

added at all. Making things worse, error information is rarely available when

UPnP port mapping fails, leaving the user without any means of troubleshooting.

Because of these reasons, manual port forwarding has proven more reliable in

commercial surveillance, with UPnP typically left to consumer use.

Option 5: Cloud / 'Phone Home'

To eliminate the complexity and potential for errors involved in manual port

forwarding, UPnP, and Dynamic DNS, cloud connections have become more

prevalent. Cloud connections are a form of VPN (sometimes called application

specific VPNs) which requires limited or no user interaction to configure.

Dropcam and Axis AVHS are two prominent examples of this approach.

Cloud connections are generally made via a secure TLS (transport layer security,

an encryption protocol) tunnel, set up via these basic steps (noted on the image

below):

1. Initiating device sends a HELLO message to request a connection.

2. Server sends HELLO along with a security certificate.

3. A handshake is performed and a secure tunnel is set up.

4. Once the TLS tunnel is in place, data sent through it is encrypted, with

protocol and data specifics obscured (shown only as "application data" in

the example below).

Source: www.ipvm.com

Article: Remote Network access for Video Surveillance


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Problem

How can I convert a mp4 or AVI file to a CathexisVision CAR file so I can use it a virtual feed?

Solution

There is new media2car utility shipped with the 2019 client and server software:

Run sandboxutils  and select media2car to convert a media file (Two supported video formats: avi or mp4) to a car file.

Example below:

From the Windows command prompt:

> cd c:\program files\CathexisVision Server\

> bin\sandboxutils media2car -o output_file  sample_video_file_one.avi

or

> bin\sandboxutils media2car -o output_file  "c:\folder\video file from client.mp4"

2.) If you have media files that have resolutions greater than 2560x1310, then you will  need to

specify the video frame rate by adding  "-ifps" for this media file.

> bin\sandboxutils media2car  -ifps 25 -o output_file  sample_video_file_two.mp4

Note: You can get the source video frame rate and resolution in VLC player.

Right click on video in VLC and select "Tools", and then "Codec information",

or just press "Ctrl - J" in VLC.


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Problem

How do I enable the monitor tab to appear in the Client Version of Cathexis or is it only available from the server to change videos on the video wall?

Solution

From the CathexisVision Client Software, open the "Enterprise manager" and then select the site you would like to make your resources site.

Select "Edit" from the menu bar, and then select "Make resources site".
Restart the client software for the changes to take effect.


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Problem

How to change Tamper Alarm settings

Scenario: I am obstructing the camera and I am not immediately getting an alert on the main screen.

Solution

The tamper time period is fixed and set at a realistic time period to eliminate false alarms.
Tamper detection takes around 90 to 95 seconds to trigger a tamper alarm.
Pre-event recording times should be greater than 95 seconds in order to capture the
actual tampering moment.

Other 3rd party provider tamper time periods:

Axis allows the user to set a minimum tamper period of 10 seconds. In my opinion, 10 seconds is to short, leading to an excessive number of false positives.

From axis:

"tamper time period. This prevents false alarms from innocuous sources by allowing a time window (set in seconds or minutes, with a minimum of 10 seconds and maximum of 60 minutes) for which a mask or other violation needs to exist before it is flagged as a sabotage attempt."

From Bosch:

"Trigger delay [s] Set delayed alarm triggering here. The alarm is only triggered after a set time interval in seconds has elapsed and then only if the triggering condition still exists. If the original condition has been restored before this time interval elapses, the alarm is not triggered. This avoids false alarms triggered by short-term changes, for example, cleaning activities in the direct field of vision of the camera."


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Problem

I am having an issue installing the CathexisVision NVR release with the provided msi installation software.

Solution

You can also run the installation by using msiexec to create an installation log file:

Example below:

c:> msiexec /i d:\CathexisVision_2017.01_Server_x86.msi /log install_log.txt

Zip up the log file and mail it to support@cat.co.za.


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Problem

I would like to visualize a large camera installation in order to do performance testing on various NVR and storage platforms.

Solution

You can use the  Xstream generator software for this.

The software is ONVIF S complaint and supported by CathexisVision.
You can also download a trial version.

http://www.dootechnologies.com/dootechnologies_xstreamgeneratorsuite.html


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Problem

We have had a request from a customer for a Base Station Operator “Dead Man” facility. We have looked at it here but can’t see how we could do it. Have you any ideas?

The concept is very simple. During the evening shift when everyone has left for the day, they want the Operator to have to push a button on his desk say every 30 minutes to 1 hour, indicating he is OK. Should that button not be pressed for say 5 minutes after the required time then an alarm must occur and this will be an audible alarm internally but also a text message externally.

Can you think how we could set up an event based on an input that needs to be triggered every 30 minutes?

This is a common requirement for large facilities where guards patrol and touch sensors around the site to indicate they have been there. More often than not this is managed by the Intruder panel or Access system but in this case the client has neither.

Solution

You can achieve this by using a virtual input as a level trigger, where the level goes low if the operator doesn't push the button:

  1. Setup an event that is triggered by an input (the button the operator needs to push). The action for this event is to pulse a virtual input for some period (the period the operator need to repeatedly push the button). - (Max pulse duration 3600000 ms (1 hour))
  2. Setup a second event that is triggered while the virtual input is low. This is the event that will trigger when the operator is "dead". The action is to sound an alarm etc. They'll probably only want this event enabled during the evening shift.

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Problem

I have two networks at site. One for the camera network, and the other network dedicated for storage. I have the camera and storage networks configured on both my NVR and hotspare server.

During failover, the videowall and Client PCs are given the hotspare server's storage NIC address to connect and stream video. The problem is that the Client and videowall PCs are not connected to the storage network, and fails to connect and stream the video.

Solution

This is a limitation in previous versions of software.
The hotspare will try to match the NVR network interfaces during failover. If the network interface cards differ between the hotspare and NVR, then hotspare selects the first available network during failover.

This has been addressed in 2017.3/2018.3 and later.

You can now configure the correct network interface in the failover setup for the hotspare during failover. This will ensure that the client and videowall PCs are given the correct network address. 

The network adapter can be selected/configured in the failover setup.


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Problem

We have had a request from a customer for a Base Station Operator “Dead Man” facility. We have looked at it here but can’t see how we could do it. Have you any ideas?

The concept is very simple. During the evening shift when everyone has left for the day, they want the Operator to have to push a button on his desk say every 30 minutes to 1 hour, indicating he is OK. Should that button not be pressed for say 5 minutes after the required time then an alarm must occur and this will be an audible alarm internally but also a text message externally.

Can you think how we could set up an event based on an input that needs to be triggered every 30 minutes?

This is a common requirement for large facilities where guards patrol and touch sensors around the site to indicate they have been there. More often than not this is managed by the Intruder panel or Access system but in this case the client has neither.

Solution

You can achieve this by using a virtual input as a level trigger, where the level goes low if the operator doesn't push the button:

  1. Setup an event that is triggered by an input (the button the operator needs to push). The action for this event is to pulse a virtual input for some period (the period the operator need to repeatedly push the button). - (Max pulse duration 3600000 ms (1 hour))
  2. Setup a second event that is triggered while the virtual input is low. This is the event that will trigger when the operator is "dead". The action is to sound an alarm etc. They'll probably only want this event enabled during the evening shift.

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Question

I am using Microsoft Active Directory. Can I import my users into CathexisVision?

Answer

This is possible with CathexisVision 2015 and later.  Access rights are assigned to AD users using the CathexisVision security levels, and is not defined by the domain security levels.


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Question

What are the changes in 2018 for the videowall licensing?

Answer

In Cathexis Vision 2018 you have the legacy single monitor (CVGA-2000) license and also the new Unlimited monitors (CVGA-2001) license. These license are both site based.


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Question

How can I migrate from an older Cathexis Vision release the latest available release?

Answer

You would need to add CCVM *Cathexis camera version migration* licenses for the number of IP cameras loaded on the site/server. If he migrates from CathexisVision 2016 to 2018, he would need two years of migration licenses for each camera.


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Question

How do I find out which devices have been integrated with CathexisVision 2018?

Answer

Up to date camera and device integrations can be found on the CathexisVision website:www.cathexisvideo.com


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Question

Does Cathexis vision 2018 support H.265?

Answer

YES , support for H265 is available from CathexisVision 2017 and onwards, provided the camera has a H265 feed.


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Question

Will my archive footage done on a previous versions of Cathexis Vision work on Cathexis Vision 2018?

Answer

Yes, the CathexisVision archive player is backwards compatable.


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Question

Are the meta databases backed up in the restore point or the scheduled archives?

Answer

No


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Question

Can the integration (meta Database) be failed over?

Answer

No


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Question

How can we allow Cathexis support to connect to a server related issue?

Answer

Cathexis Support can use any known remote desktop application for remote access. TeamViewer is a favourite and works very well.


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Question

How do I upgrade the version of CathexisVision?

Answer

CathexisVision comes with a Windows MSI installation file. Double click and follow the installation wizzard. The previous version will be updated.


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Question

When I purchase an Alarm Management Gateway what base package will I need?

Answer

CAMG-1000 (Alarm management Gateway license). The CAMG-1000 has professional base license included.


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Question

What is a Failover Server?

Answer

A failover server assimalates the role of any recording server when it goes offline or fails.


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Question

Is it possible to extend the size of my exsiting database?

Answer

Yes you can by adding more slices on an existing or new volume, provided there is space available on the volume.


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Question

How do I enable Catmobile for my site?

Answer

When logged in as an administrator for the site go into the settings of the site then the general settings of the master server on the site the Enable cat mobile connections check box is available under general.Reboot the services


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Question

If I am not on the server, is it possible to find out the version of software I am running of the a master or slave?

Answer

Log into the settings of the site and hover your mouse over the master or server you would like to find out the version of software installed.The properties of that server will pop up.


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Question

When License Plate Recognition is not functioning what do I do?

Answer

Make sure that the third party LPR engine or device is functioning,and that its licensed on both Cathexis Vision side and on the third party side. Once that is functioning correctly consult the Cathexis manual to ensure that the ANPR configuration has been done correctly.Should you still have an issue then contact support(support@cat.co.za)

 

 


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Question

Is it possible to remove the camera name and time from the view of the client?

Answer

No the name of the camera and time cannot be removed


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Question

Will Cathexis CatObserver work in 4k resolution?

Answer

Yes


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Question

Is it possible to increase the total database space for all the integration databases?

Answer

No, once the initial postgreSQL database container has been created,then individual meta databases can be stored within the provided postgreSQL database.Only the size of the individual the meta databases stored within it can be increased


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Question

If a camera is not found on the Cathexis website page does that mean it will not work in the software?

Answer

Cathexis vision will add all tested cameras to the integrated databases,in most cases only a small number of cameras is tested but the camera integration will also work on models released around the same time because they share the same SDK.Please consult with support (support@cat.co.za) on a specific model not listed on the web page.


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Operating Systems

Problem

How do I configure a specific Windows user to automatically log into Windows at start-up?

Solution

To automatically log in to Windows with a user’s credentials, please follow the these instructions:
 
1. Press "Windows Start" + R.
2. Type "control userpasswords2" and press Enter.

Security note: If UAC is enabled, then you’ll get a UAC prompt on screen. Please specify
credentials or permission to pass the UAC elevation.

3. Select your account from the list.
4. Uncheck the "Users must enter a user name and password to use this computer. "
5. Click Apply and a dialog will appear (See Figure A below).


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Problem

The yum installer on Fedora 16 gives error messages when trying to install or update packages.

Solution

Open the File Manager and navigate to the following directory:

/usr/lib/python2.7/site-packages/urlgrabber/

Edit the grabber.py file and change the following ssl option:

from
self.curl_obj.setopt(pycurl.SSL_VERIFYHOST, opts.ssl_verify_host)
to
self.curl_obj.setopt(pycurl.SSL_VERIFYHOST, 2)

Save and close the file and the yum installer will now work.


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Problem

How do I add a the VGA Server software to start when the computer starts?

Solution

To autostart a the vgaserver program at startup just copy the vgaserver icon to your startup folder.

For ALL Users copy to :

"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup"

Right Click Start Button - Explorer All Users and navigate to that folder.
You would need to show hidden files and folders to see the c:\ProgramData\ folder.

------------------------------------

For specific Users copy to :

"C:\Users\The User Name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup"

Use Start - Computer   OR  Windows Explorers to navigate to that.


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Problem

Has anything been looked into to improve the disk burning process in Ubuntu please?

The default application (Brasero) is full of bugs and won’t allow multi-session writing, despite that option being enabled.

We have to try and find a way to retain the functionality users have become familiar with and we are some way off that with Ubuntu at this stage, both 12.04 and 14.04 seem to have the same issue.

Take a look at the Ubuntu app ‘K3b’ (apt-get install k3b).

It is a media writing app which has more capabilities than the default Brasero app.

Solution

We've allowed the configuration of the app used and the command line passed to that app. If you edit the file:

/usr/nvr/client_settings/archivesetup.ini

You'll find find a line containing:

burn_cmd_line "brasero -d $PATH"

The command: brasero -d $PATH gets run when the user is prompted to burn and the token $PATH is replaced in software by the path of the archive data to burn. All you need to do is fill in the command line appropriate for the authoring app you've chosen and use the token $PATH where your app takes the path to burn on the command line.


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Problem

How to allow clients to use an Ubuntu NVR unit as Client PC?

Solution

Below are instructions on how to run a Ubuntu NVR as a Basestation :

- Start the GUI

- In the "Menu bar" go to Settings > General

- In the "Gerneral Settings" menu option you will find an option: "Run as basestation"

- Enable "Run as basestation"

- Close all the open tabs

- Restart the GUI.

When the GUI comes up again, there will be no tabs open and the gui will now behave like a basestation.


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Question

How do I assign or desegnate a server on my site to be the master server?

Answer

All stand alone installations of Cathexis vision Server will start off as a master, only after a user begins to add servers to a existing installation of Cathexis Vision server will a secondary installation become a slave


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Licensing

Question

What are the changes in 2018 for the videowall licensing?

Answer

In Cathexis Vision 2018 you have the legacy single monitor (CVGA-2000) license and also the new Unlimited monitors (CVGA-2001) license. These license are both site based.


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Question

Can I transfer licenses from one server to another server after a hardware failure?

Answer

Email support@cat.co.za and provide them the new server's license request file, and also provide the old license request or pack file, or the old order number.


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Question

Will my archive footage done on a previous versions of Cathexis Vision work on Cathexis Vision 2018?

Answer

Yes, the CathexisVision archive player is backwards compatable.


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Question

How do I upgrade the version of CathexisVision?

Answer

CathexisVision comes with a Windows MSI installation file. Double click and follow the installation wizzard. The previous version will be updated.


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Question

How do I downgrade the version of CathexisVision?

Answer

If you plan to downgrade or revert back the previous version, I would recommend creating a restorepoint before upgrading. Save the previous version restorepoint in a different location so that you can downgrade and run a full restore.


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Question

Is it possible to reduce the size of a database in all versions CathexisVision?What are the changes in 2018 for the videowall licensing?

Answer

Yes, if the database consists of multiple slices (Volumes), you can reduce the size by removing the slices in the database setup.


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Question

Is it possible to extend the size of my exsiting database?

Answer

Yes you can by adding more slices on an existing or new volume, provided there is space available on the volume.


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Question

Can I request demo licenses from Cathexis?

Answer

Yes once the product has been downloaded it comes with a trial license consisting of two camera licenses with 2 days of review. If you need Advanced analytics or demo licenses for more IP cameras, you can contact support for trial licenses.using support@cat.co.za


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Question

If I add the wrong product key to a server can it be corrected?

Answer

Yes it can be done please contact support (support@cat.co.za)


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Question

What is the highest resolution of CatObserver?

Answer

Tested on 4K resolution monitors.Recent optimization by utilizing direct X 11


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Question

When converting to a Cathexis archive to mp4 will the Cathexis overlays be displayed?

Answer

No only using the Cathexis archive viewer will allow the view of integration overlays when using a native archive file.


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Question

If a camera is not found on the Cathexis website page does that mean it will not work in the software?

Answer

Cathexis vision will add all tested cameras to the integrated databases,in most cases only a small number of cameras is tested but the camera integration will also work on models released around the same time because they share the same SDK.Please consult with support (support@cat.co.za) on a specific model not listed on the web page.


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Question

How many cameras will I be able to display at the same time on the screen of Cathexis?

Answer

64 cameras is the current maximum layout


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Hardware

Solution

PSP1200 and RS232 Loopback Adapter

  • Pin 8 connected to pins 7 and 9 (CTS to RTS and RI)
  • Pin 3 connected to pin 2  (TxD to RxD)
  • Pin 4 connected to pins 6 and 1 (DTR to DSR and D

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Solution

PSP1400 Loopback Adapter

  • 2 to 6 (RTS+ to CTS+)
  • 3 to 7 (RTS- to CTS-)
  • 4 to 8 (Tx+ to  Rx+)
  • 5 to 9 (Tx- to Rx-)

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Question

What engine is needed to run ARH in Myanmar ,Thai Laos and Cambodia?

Answer

The engine is called the SAS,South Asian Engine(Contact Support for this engine support@cat.co.za)


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Question

Can I transfer licenses from one server to another server after a hardware failure?

Answer

Email support@cat.co.za and provide them the new server's license request file, and also provide the old license request or pack file, or the old order number.


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Question

If my server reboots continually is there a log I can generate to figure out the reason why?

Answer

Yes ,first check the hardware of the server then if the error still occures generate a sherlock file for our support personal to investigate the cause of the issue


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Question

Is there a limit to the amount of EIOs that can be added to a single NVR?

Answer

There Is no limit to the amount of EIOs but the limit is on the total amount of system inputs and outputs (1024 Inputs and 128 outputs).


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Question

Can I view two separate site cameras at the same time?

Answer

Yes but to separate tab needs to be opened for the second site which will allow the user to view cameras from each site but those cameras cannot be added to the same cameras tab.


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Question

How many cameras will I be able to display at the same time on the screen of Cathexis?

Answer

64 cameras is the current maximum layout


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Miscellaneous

Problem

I am having an issue where mails are sent out every minute. I have only scheduled the mails once a week.

Solution

Clear out all the files in the /usr/dvs/outbox/ folder.

It contains a queue of unsent mails over time.

Mails would accumulate in this folder if the recorder is not able to reach the mail server.


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Problem

The client is having close to 25000 users on their active directory. Can they import to the VMS a specific group from the active directory

Solution

Yes, this can be done:

A filter should be used to limit the LDAP results to the required users.

For example if an attribute userGroup is configured and only users beloging to the CCTV group is required to appear on the NVR, then the filter below should be used:

(&(objectCategory=person)(objectClass=user)(userGroup=CCTV))


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Problem

When the user presents his username during the CathexisVision login, does he use his username or domain details togethe with the username?

Example: domain\username

Solution

Only the username is required. No need to add the domain information.


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Problem

How does cathexis vision updates the username / passwords from the active directory i.e. if a user changed his password how long will it take to be changed on the VMS.

Solution

The authentication is done by the domain controller, and not by the CathexisVision software.


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Problem

How can I pull an event report on a Windows or Linux NVR unit?

Solution

1.) The Forensic tool has an event report section where you can get event stats for selected cameras. You can export the stats.

2.) You can also create a Cathexis Events meta-database. Once created, it will automatically store all site events generated by the CathexisVision system. No other setup is required besides simply creating the meta-database.

See the attached document that describes the setup of the Cathexis events meta-database.


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Problem

I have an issue with the gui_res.exe that is running in my task manger after starting it, but it is not giving me any display on my Windows desktop

Solution

This may be caused by Windows returning the incorrect monitor size values when closing the software.

Stop the gui_res.exe from the task manager by right clicking on it and selecting "End task"
Go to the installation folder where the CathexisVision software is installed.

Open the bsconfig.xml file in notepad or another editor.

Make sure the screen h (height) and w (Width) values are within this range:
0 to 2147483648

You can manually change the values to something that would represent your screen resolution.
See example below of expected values of a unit with two screens:


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Problem

What languages does CathexisVision support?

Solution

The list you see in the language selection setup (Menu -> Settings -> General -> Language) is the list of supported languages. So they are:

  • Arabic
  • Dutch
  • English
  • French
  • Hungairan
  • Italian
  • Portuguese
  • Spanish

The translations have varying degrees of completion. For example, the Arabic translation is mainly the operator interface, while the Spanish and Italian translations are nominally complete.


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Problem

We have had a request from a customer for a Base Station Operator “Dead Man” facility. We have looked at it here but can’t see how we could do it. Have you any ideas?

The concept is very simple. During the evening shift when everyone has left for the day, they want the Operator to have to push a button on his desk say every 30 minutes to 1 hour, indicating he is OK. Should that button not be pressed for say 5 minutes after the required time then an alarm must occur and this will be an audible alarm internally but also a text message externally.

Can you think how we could set up an event based on an input that needs to be triggered every 30 minutes?

This is a common requirement for large facilities where guards patrol and touch sensors around the site to indicate they have been there. More often than not this is managed by the Intruder panel or Access system but in this case the client has neither.

Solution

You can achieve this by using a virtual input as a level trigger, where the level goes low if the operator doesn't push the button:

  1. Setup an event that is triggered by an input (the button the operator needs to push). The action for this event is to pulse a virtual input for some period (the period the operator need to repeatedly push the button). - (Max pulse duration 3600000 ms (1 hour))
  2. Setup a second event that is triggered while the virtual input is low. This is the event that will trigger when the operator is "dead". The action is to sound an alarm etc. They'll probably only want this event enabled during the evening shift.

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Question

Can video be exported to a 3rd party video format in CathexisVision?

Answer

The CathexisVision Archive Player can export archived footage to a mp4 video format.


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Question

Memory recommended specifications required for Cathexis Vision 2018?

Answer

4GB


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Question

How do I log a support call with Cathexis support?

Answer

 Refer to the website for the Email and contact details of the respective regional office. Support@cat.co.za for the global support.


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Question

How can we allow Cathexis support to connect to a server related issue?

Answer

Cathexis Support can use any known remote desktop application for remote access. TeamViewer is a favourite and works very well.


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Question

If my server reboots continually is there a log I can generate to figure out the reason why?

Answer

Yes ,first check the hardware of the server then if the error still occures generate a sherlock file for our support personal to investigate the cause of the issue


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Question

How to view a .car (Cathexis Archive File) export file?

Answer

You will require the Cathexis Client, Server or Archive player to view archived video.


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Question

How can I ensure that the map is displayed correctly on the clients side if I have added new icons?

Answer

When using personalized icons to create a new map ,save the map in a folder other than the cathexis vision software folders before uploading it to the server.This will ensure that all clients can gain access to all the customized icons.


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Question

Is it possible to remove the yellow text from a sequence?

eg. The name of the sequence and number of camera

Answer

No this is built into the software to identify that a sequence is selected.


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Question

Is it possible to remove the camera name and time from the view of the client?

Answer

No the name of the camera and time cannot be removed


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Question

What is the highest resolution of CatObserver?

Answer

Tested on 4K resolution monitors.Recent optimization by utilizing direct X 11


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Question

Will Cathexis CatObserver work in 4k resolution?

Answer

Yes


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Question

When converting to a Cathexis archive to mp4 will the Cathexis overlays be displayed?

Answer

No only using the Cathexis archive viewer will allow the view of integration overlays when using a native archive file.


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CatMobile

Solution

Ports required for catmobile access:

Port 80 - Connection to the WebServer for streaming/reviewing/PTZ control.
Port 33104  - I/O control introduced in software version 2016.2.

Added I/O resource monitoring and control for API and mobile platforms.
Note:
•             iOS mobile support added from CatMobile version 2.4.403.
•             Android support added from CatMobile Beta version 2.0.153.


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Question

How do I configure catmobile if I have mulitple servers?

Answer

Create a separate connection for each server should you have multiple servers.


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Question

How do I enable Catmobile for my site?

Answer

When logged in as an administrator for the site go into the settings of the site then the general settings of the master server on the site the Enable cat mobile connections check box is available under general.Reboot the services


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Question

Is it possible to change the ports of CatMobile and Catsite?

Answer

Only for Catmobile


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Video Analytics

Question

Which Analytics packages will the dynamic background be available in?

Answer

This feature is included in all the advanced Analytics suites


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Question

For which algorithm and which analytics level are the object speed,size and direction filters available?

Answer

Included in the advanced level 3 Analytics


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